Track and get real-time status updates for iMile shipments.
iMile is a last-mile delivery company headquartered in Dubai, founded in 2017 by Rita Huang, a former Alibaba and Huawei engineer, together with ex-Amazon manager Naveen Joseph. The company was built to move parcels for Chinese cross-border e-commerce platforms into emerging markets: it first became a leading e-commerce courier across the Middle East (UAE, Saudi Arabia, and the wider Gulf), then expanded into Latin America — Mexico in late 2021 and Brazil in 2022 — and now operates in around 30 countries.
Shein is iMile's anchor client, and the carrier also moves parcels for Temu and TikTok Shop, with ByteDance among its early investors (around $10 million of its $40 million 2021 funding round). iMile reports more than 95% delivery coverage in both Mexico and Brazil, and says over 90% of parcels arrive within six days. If a Shein or Temu order headed to the Gulf or Latin America shows an unfamiliar 13-digit tracking number, iMile is often the carrier behind it.
Ships for: Shein, Temu, TikTok Shop
Tracking number format: 13-digit numeric code (numbers only, no letters) (e.g. 6031225370927)
Typical delivery time: Standard iMile deliveries take 3-5 business days domestically and around 5-7 business days on cross-border corridors. The company reports that more than 90% of parcels are delivered within six days of entering its network.
Checking delivery status is crucial for planning your package pickup. With 24hTrack, you don't need to log into iMile's website. Simply enter your tracking number above and our system will automatically detect and scan data globally.
Official carrier website: www.imile.com
Yes. iMile is a legitimate delivery company headquartered in Dubai, founded in 2017 by former Alibaba and Huawei engineer Rita Huang. It is a primary last-mile carrier for Shein in the Middle East and Latin America, also handles parcels for Temu and TikTok Shop, and counts ByteDance among its investors. Some shoppers report slow customer-service responses, but the company itself is an established carrier operating in around 30 countries.
Gaps of one to three days are common, especially while a parcel is on the cross-border leg between the origin warehouse and iMile's destination hub — scans are often posted in batches rather than in real time. If the last event says 'out for delivery' and nothing changes for more than 48 hours, contact iMile through its website chat or WhatsApp. A multi-carrier tool like 24hTrack can also show events from every carrier handling the same shipment in one timeline.
Once a parcel is in iMile's domestic network, standard delivery typically takes 3 to 5 business days, with cross-border corridors running around 5 to 7 business days. The company reports that more than 90% of parcels are delivered within six days. For marketplace orders from Shein or Temu, add the time the platform needs to dispatch the parcel from origin before iMile receives it.
First check around your entrance, with building security, and with neighbors — iMile drivers often photograph the parcel at the door, and that proof-of-delivery photo can show exactly where it was left. If it is genuinely missing, report it to iMile via website chat or WhatsApp, then open a claim with the store you ordered from: Shein and Temu typically refund or reship items the carrier cannot prove were received. Act quickly, as marketplace claim windows are limited.
iMile tracking numbers are typically 13 digits long and contain numbers only — no letters — for example 6031225370927. Shein, Temu, or TikTok Shop may initially show a platform order number instead; the iMile number appears in your order's shipping details once the parcel is handed to the carrier. If your code contains letters, it most likely belongs to a different carrier on the route.
Shein is iMile's anchor client — the carrier built much of its Middle East and Latin America network around Shein volume. Temu and TikTok Shop also route parcels through iMile in several markets, alongside other cross-border merchants shipping into the Gulf region. If your order ships from a Chinese cross-border marketplace to the UAE, Saudi Arabia, Mexico, or Brazil, there is a good chance iMile handles the final leg.
Close to it. iMile reports more than 95% delivery coverage in both Mexico and Brazil, up from under 60% coverage in Mexico as recently as 2023. The carrier entered Mexico in late 2021 and Brazil in 2022, and both countries are now among its largest markets. Deliveries to remote rural addresses can still take longer than the standard 3-5 business-day window.
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